Refund policy
Your satisfaction is our priority, and we want your Ava Claire Fine Jewelry experience to be flawless. Please familiarize yourself with our Return and Exchange Policy.
RETURN + EXCHANGE GUIDELINES
Your satisfaction is our priority, and we want your Ava Claire Fine Jewelry experience to be flawless. Please familiarize yourself with our Return and Exchange Policy.
RETURN WINDOW
You have a 7 days from the delivery date to decide if your purchase is perfect for you. We offer two options: a refund to your original payment method or an easy exchange for the same item in a different size or color. Please note that we are unable to accept returns or exchanges beyond this window.
INITIATING A RETURN
Once you initiate a return and create the label, please ensure your package is scanned by FedEx within seven (7) days. For your peace of mind, we require items to be returned using our preferred shipping service, ensuring they are insured and protected.
PROCESSING YOUR RETURN
Upon receiving your return, our dedicated team will inspect the item within ten (10) business days. To qualify, your item must have all tags attached, be unaltered, and in brand new, unworn, salable condition. We will also notify you of the approval or rejection of your refund. Once approved, you'll receive an email confirming your refund or the commencement of the exchange process.
EXCLUSIONS
Certain items, such as personalized pieces, non-jewelry accessories, permanently marked-down sale items, and select made-to-order pieces, are final sale with no exceptions. Custom orders and pre-orders are also considered final sale. Items marked as such will be clearly indicated.
EXCHANGE FOR DIFFERENT SIZE/COLOR
In-stock items will be held until we receive and approve your exchange. Please be aware that lead times for made-to-order pieces will commence once we process your exchange.
ELIGIBILITY/GUIDELINES
To qualify for a return or exchange, the item must be sent from within the United States, with all tags attached, unaltered, and in brand new, unworn, salable condition.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@avaclaire.co